Delivery & Returns

UK Home Delivery Charges

The tables below outline our different delivery charges which will be calculated on the basis of what you are ordering, where you are asking us to deliver to and what day you wish us to make a delivery. You can be confident that you will only pay one delivery charge per order regardless of how many items you order (the highest applicable charge will apply).

Delivery charges are displayed on each product page and will be made clear on the confirmation page before payment is taken.

Standard delivery service is a 2-3 day service -( Royal Mail or My Hermes )

STANDARD PRODUCTS:
Standard Next Day
Most of Mainland UK (ex Isle of Wight) £3.95 £4.95
Highlands & Scottish Isles £11.95 N/A
£11.95 N/A

Highlands & Islands postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, BT, PO30-41

Typical delivery time windows: Next Day – 08:00 – 19:00

BULKY / HEAVY PRODUCTS:
Standard Next Day
Most of Mainland UK (ex Isle of Wight) N/A £15.00
Highlands & Scottish Isles N/A £99.00
Northern Ireland & Isles £99.00

Highlands & Islands postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, BT, PO30-41

Typical delivery time windows: Next Day – 08:00 – 19:00

Delivery Options

Standard delivery

Standard delivery to most of UK Mainland is FREE on orders over £50. To take advantage of this offer, simply enter promotion code FREEDEL50 at the checkout (cannot be used in conjunction with any other promotion code). This offer excludes products with bulky delivery charges and items for delivery to Northern Ireland, Highlands, Scottish Isles, Isle of Man, Isles of Scilly and Isle of Wight.

We aim to deliver items that are currently in stock within five (5) working days (excluding Bank Holidays) after the date the order is placed.

Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Freight Forwarders, international addresses or The Channel Islands (GY, JE).

The following areas are subject to extended lead times:

  • Highlands & Scottish Isles – 7 days
  • Isle of Man & Isles of Scilly – 2 days
  • Northern Ireland – 4 days
  • Isle of Wight – 5 days

Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.

Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Next day & Named day delivery

Our Next Day service to most of UK Mainland will be available for orders placed on the website from Monday to Friday before 3.00pm for a small additional charge (delivery on working days only). Orders placed after 3pm on a Friday will be delivered Tuesday.

You can also select a convenient day to receive your delivery by choosing a named day delivery (delivery on working days only).

Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Bulky Delivery

Delivery is available to most of UK Mainland, Highlands & Scottish Isles for Next Day and Named Day services. Some of the items sold on our website require the use of our special delivery service and this is clearly indicated on the relevant product page. Sundays & Public Holidays are excluded from delivery. Orders placed after 3pm on a Friday will be delivered Tuesday.

Click and Collect – Free Delivery from Music Matters

Music Matters offers a Click and Collect service.

If you choose to have your order delivered to our store, it is completely free and will be delivered within 5 working days- Up to 24 hours notice for all items showing in stock.(excluding Bank Holidays).

When your order arrives we will e-mail you to advise that your order is ready for collection. Your order will be held in store for 7 days.

When collecting your order, to protect you against fraud, please bring the following items with you:

  • Proof of Purchase – a printout of your order confirmation, confirmation email or Invoice.
  • Suitable ID – Driving licence, Passport or a payment card.

If you would like a nominated person to pick up the order on your behalf, they will require the credit card used to make the purchase together with proof of both their and your ID.

Please Note: Certain products are not available for Click & Collect. Products that are available for Click & Collect are highlighted on the individual product page.

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Delivery & Returns

Delivery & Returns

UK Home Delivery Charges

The tables below outline our different delivery charges which will be calculated on the basis of what you are ordering, where you are asking us to deliver to and what day you wish us to make a delivery. You can be confident that you will only pay one delivery charge per order regardless of how many items you order (the highest applicable charge will apply).

Delivery charges are displayed on each product page and will be made clear on the confirmation page before payment is taken.

Standard delivery service is a 2-3 day service -( Royal Mail or My Hermes )

STANDARD PRODUCTS:
Standard Next Day
Most of Mainland UK (ex Isle of Wight) £3.95 £4.95
Highlands & Scottish Isles £11.95 N/A
£11.95 N/A

Highlands & Islands postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, BT, PO30-41

Typical delivery time windows: Next Day – 08:00 – 19:00

BULKY / HEAVY PRODUCTS:
Standard Next Day
Most of Mainland UK (ex Isle of Wight) N/A £15.00
Highlands & Scottish Isles N/A £99.00
Northern Ireland & Isles £99.00

Highlands & Islands postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, BT, PO30-41

Typical delivery time windows: Next Day – 08:00 – 19:00

Delivery Options

Standard delivery

Standard delivery to most of UK Mainland is FREE on orders over £50. To take advantage of this offer, simply enter promotion code FREEDEL50 at the checkout (cannot be used in conjunction with any other promotion code). This offer excludes products with bulky delivery charges and items for delivery to Northern Ireland, Highlands, Scottish Isles, Isle of Man, Isles of Scilly and Isle of Wight.

We aim to deliver items that are currently in stock within five (5) working days (excluding Bank Holidays) after the date the order is placed.

Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Freight Forwarders, international addresses or The Channel Islands (GY, JE).

The following areas are subject to extended lead times:

  • Highlands & Scottish Isles – 7 days
  • Isle of Man & Isles of Scilly – 2 days
  • Northern Ireland – 4 days
  • Isle of Wight – 5 days

Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.

Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Next day & Named day delivery

Our Next Day service to most of UK Mainland will be available for orders placed on the website from Monday to Friday before 3.00pm for a small additional charge (delivery on working days only). Orders placed after 3pm on a Friday will be delivered Tuesday.

You can also select a convenient day to receive your delivery by choosing a named day delivery (delivery on working days only).

Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Bulky Delivery

Delivery is available to most of UK Mainland, Highlands & Scottish Isles for Next Day and Named Day services. Some of the items sold on our website require the use of our special delivery service and this is clearly indicated on the relevant product page. Sundays & Public Holidays are excluded from delivery. Orders placed after 3pm on a Friday will be delivered Tuesday.

Click and Collect – Free Delivery from Music Matters

Music Matters offers a Click and Collect service.

If you choose to have your order delivered to our store, it is completely free and will be delivered within 5 working days- Up to 24 hours notice for all items showing in stock.(excluding Bank Holidays).

When your order arrives we will e-mail you to advise that your order is ready for collection. Your order will be held in store for 7 days.

When collecting your order, to protect you against fraud, please bring the following items with you:

  • Proof of Purchase – a printout of your order confirmation, confirmation email or Invoice.
  • Suitable ID – Driving licence, Passport or a payment card.

If you would like a nominated person to pick up the order on your behalf, they will require the credit card used to make the purchase together with proof of both their and your ID.

Please Note: Certain products are not available for Click & Collect. Products that are available for Click & Collect are highlighted on the individual product page.